Privacy policy
PRIVACY POLICY
Last updated: August 24, 2026
This Privacy Policy describes how AYLÉVA (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our online store, make a purchase, contact us, subscribe to our communications, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect the following information:
• Contact details, including your name, email address, telephone number, billing address, and shipping address
• Order information, including the products purchased, order history, returns, and refunds
• Payment information processed securely by Shopify and our payment providers
• Account information if you create a customer account
• Communications you send to our customer support team
• Marketing preferences, including newsletter subscriptions
• Device and usage information, including your IP address, browser type, device type, cookie identifiers, and activity on our website
• Information provided by fraud-prevention, analytics, advertising, shipping, and fulfillment partners
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process, fulfill, and deliver your orders
• Confirm transactions and provide order updates
• Process returns, replacements, and refunds
• Provide customer support
• Detect and prevent fraud, abuse, and security incidents
• Improve our website, products, services, and customer experience
• Personalize content and advertising where permitted
• Send promotional emails when you have consented to receive them
• Comply with legal, accounting, tax, and regulatory obligations
• Protect our rights and enforce our policies
HOW WE SHARE INFORMATION
We may share personal information with service providers that help us operate our business, including:
• Shopify, which hosts and powers our online store
• Payment processors
• Shipping carriers and fulfillment partners
• Customer service providers
• Analytics and advertising providers
• Fraud-prevention and security providers
• Professional advisers and government authorities when required by law
These providers receive only the information reasonably necessary to perform their services.
SHOPIFY
Our store is hosted by Shopify. Shopify processes information about visitors and customers to provide its platform, checkout, payment, security, analytics, and related services.
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy/consumers
COOKIES AND TRACKING TECHNOLOGIES
We and our service providers may use cookies, pixels, and similar technologies to:
• Keep the website functioning correctly
• Remember your preferences and shopping cart
• Measure website performance and traffic
• Prevent fraud and improve security
• Personalize content and advertising where permitted
You may control certain cookies through your browser settings or through the privacy and cookie controls displayed on our website. Disabling essential cookies may affect how the store functions.
ADVERTISING AND DATA SHARING
We do not sell personal information for money.
However, certain advertising or analytics activities may be considered “sharing,” “selling,” or “targeted advertising” under some privacy laws. Where required, you may opt out using the privacy choices or cookie settings provided on our website.
EMAIL MARKETING
If you subscribe to our newsletter, we may send you product updates, skincare content, and promotional offers.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails. Unsubscribing from marketing messages will not prevent us from sending necessary transactional communications about your orders.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Provide our services
• Complete transactions
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to reduce the risk of unauthorized access, loss, misuse, or disclosure.
INTERNATIONAL DATA TRANSFERS
Our service providers may process or store personal information outside your province, state, or country. As a result, your information may be subject to the laws of another jurisdiction.
When required, appropriate safeguards are used for international transfers.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request a portable copy of your information
• Opt out of targeted advertising or certain data sharing
• Appeal a decision relating to a privacy request
• Submit a complaint to the appropriate privacy authority
These rights may be subject to exceptions under applicable law.
To submit a privacy request, contact us at aylevaskin@gmail.com. We may need to verify your identity before completing the request.
CHILDREN’S PRIVACY
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children.
If you believe a child has provided us with personal information, contact us so that we can review and, where appropriate, delete it.
THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties. We are not responsible for the privacy, security, or content practices of those websites.
We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations.
The revised version will be posted on this page with an updated revision date. Where required, we will provide additional notice of significant changes.
CONTACT US
For questions about this Privacy Policy or to exercise your privacy rights, contact: