RETURN AND REFUND POLICY

We want you to feel confident when shopping with AYLÉVA™. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return:

• You must contact us within 30 days of delivery.
• The product must be returned in its original condition and packaging.
• All accessories, cables, straps, controllers, manuals, and included items must be returned.
• Proof of purchase or your order number is required.

For hygiene and safety reasons, products showing excessive use, damage caused by misuse, missing components, or signs of improper handling may not be eligible for a refund.

HOW TO REQUEST A RETURN

Before returning your product, contact us at aylevaskin@gmail.com.

Please include:

• Your full name
• Your order number
• The reason for the return
• Photos or videos if the product arrived damaged or defective

If your return is accepted, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us as soon as possible at aylevaskin@gmail.com.

Include your order number and clear photos or videos of the issue. After reviewing your request, we will arrange an appropriate replacement or refund when applicable.

RETURN SHIPPING

Customers are responsible for return shipping costs for change-of-mind returns.

If the product arrived damaged, defective, or incorrect, AYLÉVA™ will cover reasonable return shipping costs when a return is required.

Original shipping charges are non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, contact us at aylevaskin@gmail.com.

ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

EXCHANGES

The fastest way to receive a replacement is to contact us at aylevaskin@gmail.com. If the exchange is approved, we will provide the necessary instructions.

NON-RETURNABLE ITEMS

Returns may be refused for:

• Products returned after the 30-day return period
• Products damaged through misuse or improper handling
• Products with missing accessories or components
• Products not purchased directly from our official store
• Gift cards, if offered

LEGAL RIGHTS

Nothing in this policy limits any rights or legal warranties available to consumers under applicable law.

CONTACT US

For return or refund questions, contact:

AYLÉVA™
Email: aylevaskin@gmail.com
Phone: 263-880-6410